You won't be charged anything else for shipping or back-orders, even if some items are shipped separately.Ĭan I change my mind and cancel my back-ordered items? Will I have to pay an additional shipping fee for back-ordered items? We'll keep you posted and let you know if this date changes. If the item you ordered is temporarily out of stock (a back-ordered item), you'll see the estimated shipping date on the product page and in your shopping bag. We'll keep you posted and let you know if these dates change. Once your order is placed, you'll get the estimated shipping date via email. You won't be charged for it until it ships, as soon as it's back in stock.Īs you order, you should be able to see your item's estimated shipping date on the product page and during checkout. When you order a back-ordered item, you essentially reserve it in the size and color you want. What does it mean when an item is back-ordered?īack-ordered items are out-of-stock items that are expected to be back soon. Don't worry - even if we send multiple packages, we'll never charge you more than the shipping cost you saw during checkout. If that happens, you'll get a separate tracking number for every package. Despite that, we may choose to split your order to ensure you get it sooner. Usually, we try to have all your items shipped together. ![]() Why are items in my order shipped in separate packages? Note it may take the shipping company 24-48 hours to update your shipping information. You will get an email with your tracking number and estimated delivery date once your order ships. ![]() Of course, we will not charge you for these items. You will get an email to let you know if this happens. Rarely, if an item is no longer in stock, it may be removed from your order before shipping. In that case, you will not be charged extra for additional shipments. Note we may choose to split your order into several packages, and those may be shipped on separate days. You will get an email notification with your tracking information once your order is on its way. If you're sure there is an issue please contact us and our team will look into it for you.įor customer service enquiries you can use the contact form on our website, or if you would prefer you can e-mail us.We ship most items within 2-3 business days. Sometimes discount codes will only apply on full-price products (unless otherwise stated) or work for a specified amount of time If it is placed after 12pm, we will have this despatched the following day. If your order is placed before 12pm, your item will be despatched the same day. For more details please see our Return Policy. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We aim for high standards of quality control in our products and are more than happy to remedy this as soon as possible for you. We're sorry if you receive an item that is faulty within your order. Photos of the fault(s) as clearly as possible Photo of the swing tag of the product (showing barcode and description) ![]() Please contact us and we will be able to resolve this for you, you can speed up the process by providing us with the following details in your initial enquiry: I’ve received a faulty item, what should I do? If you don't receive a confirmation e-mail after placing your order, please contatc us. It will include a clickable tracking link to the selected courier website. Once your order is dispatched from our warehouse, you will receive an e-mail notification with your tracking details enclosed.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |